Careers

• Engage with customers and prospects to assess their financial goals and needs and recommend tailored products and services to fulfill those needs
• Maintain strong product and sales knowledge and champion our core service values
• Provide sound advice at every customer interaction to create a positive customer experience and ensure that the customer’s financial needs are met
• Provide top-notch customer service and exceed customer expectations, especially when dealing with more complex transactions
• Participates in community events to increase bank visibility and develop business opportunities
• Promotes and cross-sells products and services, and participates in joint calls with other departments (i.e. loan referrals, etc)
• Handles and resolves all client inquiries and concerns to satisfactory resolution and in a timely manner
• Maintain current knowledge of all Federal and State laws and regulations, along with complying with the Bank’s policies and procedures
• Perform both teller and customer service duties as needed to manage traffic flow during peak times based on where assistance is needed
• Processes teller transactions in an accurate and timely manner including and not limited to deposits, withdrawals, payments, transfers, check cashing, negotiable instruments, ATM balancing, and balance cash drawers
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments
• Perform customer service duties including and not limited to account opening, safe deposit box, stop payments, wire transfers, and address changes
• Performs account changes to existing accounts as requested by clients
• Processes assigned reports and/or job duties in an accurate and timely manner
• Participates in branch staff meetings and training
• Perform other duties as necessary to ensure safety and soundness of the retail branch operations

Corporate Strategy & Marketing | 309 5^th Ave, New York, NY 10016
Full-time / On site

Key Responsibilities

• Prepare and coordinate key materials for internal and executive use, ensuring accuracy, completeness, and timely delivery.
• Assist in the planning and execution of brand, marketing, and communications campaigns.
• Coordinate marketing initiatives for deposit products, loan products, and digital banking services.
• Create content and marketing materials for print, in-branch signage, email newsletters, social media, and the bank’s website.
• Ensure all marketing materials and campaigns comply with banking regulations and internal policies.
• Collaborate with cross-functional teams—including Retail Banking, Lending, Operations, IT, and Compliance—to support product launches, promotions, and strategic initiatives.
• Oversee the selection, ordering, and distribution of branded promotional items for events, branches, and community outreach.
• Support event planning and execution, including grand openings, customer appreciation events, and internal employee activities.
• Track KPIs for all marketing activities and prepare monthly and quarterly performance reports.
• Conduct market research, competitor analysis, and customer insights to inform strategic decisions.
• Provide support for corporate planning processes, including data collection, interdepartmental coordination, and goal tracking.
• Assist with public relations and advertising activities, including gathering materials, coordinating with vendors, and reviewing content.
• Serve as a point of contact for internal teams and external partners as needed.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 4–5 years of relevant experience in marketing, corporate strategy, financial services, and/or consulting.
• Exceptional written and verbal communication skills, with the ability to produce clear, professional materials in English.
• Experience in a regulated banking environment with a general understanding of financial products and services.
• Strong analytical skills with experience generating reports, performing ad-hoc data analysis, and using reporting too. Knowledge of Cognos a plus.
• Proficiency in digital marketing tools (e.g., Canva, Adobe Illustrator, Google Analytics, Google Tag Manager).
• Familiarity with CRM systems (including HTML) and/or marketing automation platforms.
• Understanding of community bank culture and local customer engagement.
• Graphic design or video editing skills are a plus.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Fluency in Korean (written and spoken) is a plus.